What This Policy Covers
We gather account registration details—email, phone, preferred currency—to verify identity and process Touch 'n Go eWallet, Boost and GrabPay transactions. Device data like IP address, browser type and session timestamps help us spot unusual login patterns and prevent duplicate accounts. Payment records include transaction IDs, deposit
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amounts in ringgit and withdrawal destination details; we keep these to comply with financial record-keeping rules where our service is available. Cookies track session state so you stay logged in across the slots lobby, live tables and sportsbook without re-entering credentials on every page. Marketing cookies
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show relevant game recommendations based on what you've opened recently; you can disable these in account settings without affecting core lobby functions. We do not sell personal information to third parties. Data is stored on secure servers with encrypted backups; access is limited to operations, compliance
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and support staff who need it to answer your requests or resolve disputes. Retention periods depend on local record-keeping laws where you register—typically account data remains active while your account is open, and transaction logs are archived for the minimum period required by financial rules in
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eligible regions. If you close your account, non-essential data is anonymized within ninety days unless a longer hold is legally required. You can request a copy of your data, ask us to correct inaccurate details or submit a deletion request by contacting support; we'll confirm the
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action within seven business days and complete most requests within thirty days where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.